# Phil M Jones > Motivational Speakers - Sales Consulting, Coach, Workshops | Phil M Jones ## Posts - [The “Magic Number” That Changes How You Run Your Business](https://philmjones.com/the-magic-number-that-changes-how-you-run-your-business/): What’s Your Hour Actually Worth? I want you to stop treating your business like a mystery novel and start treating it like a maths problem you can solve on the back of a napkin. Because there’s a number you need to know. A remarkably magic number. And once you have it, you’ll make better decisions for the rest of your working life. Ready? Get a pen. Step one: how much money do you want to make? Don’t overthink this. How much money would you like to make in personal income next year? Not turnover. Not “if the market behaves.” Not […] - [Four Obsessions that Skyrocket your Business](https://philmjones.com/four-obsessions-that-skyrocket-your-business/): Talent is not enough. Hard work is not enough. Even expertise is not enough. What is enough is a deliberate obsession with the missing ingredients that predictably create the story of what’s next. The professionals who rise to the top are the ones who consistently and predictably fixate on four simple, powerful pillars. These four factors aren’t merely priorities. They’re obsessions. They’re the difference between hoping for opportunities and engineering them. 1. Visibility You cannot become the person you want to be if nobody can see you moving in that direction. Every future version of you requires evidence. Not talk. […] - [Moment – Modality – Message](https://philmjones.com/moment-modality-message/): I have been thinking about this an unreasonable amount recently… Every conversation, presentation, and outreach lives or dies by these three factors: Most people invest their effort in the last of these—polishing the words they use. Yet the magic power of communication depends on getting the first two right before a single word is spoken or typed. 1. The Moment: Timing Creates Receptivity The moment determines whether your message is welcomed or resisted. A perfectly reasoned request delivered when the listener is distracted, stressed, or unprepared falls flat. Ask yourself: Is this the right time for them, or simply convenient […] - [Stop Expecting One Person to Be Everything You Need](https://philmjones.com/stop-expecting-one-person-to-be-everything-you-need/): Too many people expect one person to do it all – to be the mentor, the coach, the cheerleader, the trainer, the role model, the advisor. You don’t need one person who does everything. Instead, build a squad. A group of people, each playing a defined role in your success. Don’t confuse a mentor with a coach.A mentor tells you what they did.A coach asks the questions that help you find your own answers.A trainer shows you the method. Expecting one person to be all three is a recipe for disappointment. We all need a team… cheerleaders role models mentors […] - [What Are the Ethical Considerations of Using Magic Words?](https://philmjones.com/what-are-the-ethical-considerations-of-using-magic-words/): Using psychological communication techniques like those written about in my book Exactly What to Say raises several ethical considerations, primarily revolving around the potential to cross the line from honest persuasion into dishonest manipulation. The central ethical issue is how these techniques affect a person’s autonomy, trust, and ability to make an informed decision. Persuasion vs. Manipulation The core distinction lies in the communicator’s intent and level of transparency. Ethical persuasion is transparent and respects the listener’s autonomy. The goal is to influence someone by providing clear information and compelling reasons, leading to a win-win outcome. All parties are aware of […] - [How To Drop The Mic As A Professional Speaker](https://philmjones.com/how-to-drop-the-mic-as-a-professional-speaker/): How exactly does a person create five multi-million dollar companies, become the youngest-ever winner of the British Excellence of Sales and Marketing Award, and produce the most listened-to non-fiction audiobook of all time? These are just a few of the accolades that EWTS founder Phil M. Jones discussed recently when he joined podcaster and friend Josh Linkner. They covered a lot of ground, including how to enter the speaking world, how to write a best-selling book, and the importance of surrounding yourself with the right people can help you stay on track. Success Leaves Clues Phil started his first business […] - [Book Release: The Work Before The Work – The 6 Essential Habits For Professional Selling](https://philmjones.com/book-release-the-work-before-the-work-the-6-essential-habits-for-professional-selling/): Leading sales professional Paul M. Caffrey and best-selling author Phil M. Jones have joined forces to write a book sharing the secret to becoming a leading sales professional. - [Podcast: "Exactly What To Say with Phil Jones" - The Business of Meetings Podcast with Eric Rozenberg](https://philmjones.com/podcast-the-business-of-meetings-podcast-with-eric-rozenberg/): Eric Rosenberg hosts The Business of Meetings podcast – the #1 podcast for business owners in the meetings and events industry – and we... - [The 5 things to STOP doing if you want a better future](https://philmjones.com/the-5-things-to-stop-doing-if-you-want-a-better-future/): The daily choices and actions you make will inevitably shape your life greater than any external event.  Here are just 5 lenses that help me, have helped others AND could quite possibly help you too. STOP looking for PRAISE and instead SEEK trusted feedback Sure, a compliment can add a warm, fuzzy feeling to a moment, but the relentless quest for acknowledgement is more likely to fuel anxieties and promote depression than genuinely build you up. Worse than this, is the people that you and I grant the power to influence your real life. Advice and opinions are certainly not the same things and […] - [The Story of ‘Exactly What To Drink’](https://philmjones.com/the-story-of-exactly-what-to-drink/): Why Bourbon above other drinks? “ This is a tough one. As a young man I despised whiskey, it made my stomach churn at just a sniff of it, but as I aged then so did my palette. I learned more about the process and then thanks to my best friend, started to visit distilleries throughout the state of Kentucky and started to become quite learned about Whiskey as a whole and, in particular, Bourbon. The heritage, the craftsmanship and the way it has protected its image with some very well defined rules have taught me a lot about how […] - [Podcast: "Shifting Your Words to Make a Bigger Impact" - The Humanly Possible Podcast with Bryan Kramer](https://philmjones.com/podcast-shifting-your-words-to-make-a-bigger-impact-the-humanly-possible-podcast-with-bryan-kramer/): “In any given argumentative scenario…If you enter into that conversation allowing the other person to save face, you’ve diffused the argument before it was even an argument.” The “Humanly Possible” podcast with Bryan Kramer is all about achieving success imperfectly.  We all makes mistakes, but there’s a difference between a mistake and a failure: A failure is trying something you have never tried before and it working out differently than anticipated. A mistake is doing something wrong. In this episode we talk openly about failures and how learning to fail has helped me, plus some simple yet powerful lessons learned […] - [Podcast: "Exactly What To Say – Building Your Public Speaking Business" - The Speakers Life Podcast with James Taylor](https://philmjones.com/podcast-exactly-what-to-say-building-your-public-speaking-business-the-speakers-life-podcast-with-james-taylor/): James Taylor is the founder of SpeakersU and helps people around the world to build a profitable business around their speaking, message and expertise. On The Speakers Life podcast we talked about exactly what to say to build your public speaking business. What we covered: Building the base of your public speaking business The 6/6/6 rule The one phrase you need to sell yourself as a public speaker You can stream it below or listen to it on the Speakers Life Podcast website. - [Exactly What To Say… in almost every language!](https://philmjones.com/exactly-what-to-say-in-almost-every-language/): Since its release in the Spring of 2017, Phil’s most well-known book has sold more than 1 million copies around the world. But not every copy is the same. Exactly What To Say has now been translated into a current total of 21 other languages, proving that his “Magic Words” are universal across languages and cultures. The Background In the fall of 2017, Phil partnered with his publisher PageTwo Books with the management of all international enquiries of Exactly What To Say, which was first published in the spring of the same year. The very first offer to translate it was […] - [Exactly Where to Start – Forward to Basics](https://philmjones.com/exactly-where-to-start-forward-to-basics/): January 2020 feels like a lifetime ago. Looking back, it’s highly probable that the world as we once new it will never return and instead we are faced with an altogether different reality. One thing that is really fascinating is that whilst these are times of uncertainty, we have ALWAYS lived in uncertain times. The landscape is always ever changing, and it is your ability to navigate these changes that can deliver the edge you are looking for to keep moving forward. Although the last year almost certainly did not go EXACTLY as planned – the experience of the past […] - [20 (only 18 actually) HUGE lessons served up by the year of 2020](https://philmjones.com/lessons-from-2020/): One thing is certain, the year of 2020 is highly likely to leave a mark on most of us. This has been a defining year in so many ways, and the future history books will have a lot to write about for the chapter that started in 2020. As the year approaches a close, I figured that for my own mental health, for the desire to summarize my thinking AND for anyone else who cares to read them, it would be a good exercise to write down what this eventful year of experience has taught me.  And please make note, […] - [Podcast: "The Secret To Creating Influence In Any Situation" - The Science of Success Podcast with Matt Bodnar](https://philmjones.com/podcast-the-secret-to-creating-influence-in-any-situation-the-science-of-success-podcast-with-matt-bodnar/): Presented by the excellent J. Matthew Bodnar, The Science of Success Podcast aims to explore evidence based personal growth in all its forms, helping people to explore and unleash their potential in all areas of life. This interview was all about creating influence in both life and in your profession, in particular through having more effective conversations. Whether in a job interview, in talking to prospects or in conversations with friends and family members. Much of the challenge comes from how you talk to yourself, how you learn from your mistakes and not being afraid to fail in your pursuit […] - [Podcast: "Secrets of Word Choices Revealed" - The 5 Minute Success Podcast with Karen Briscoe](https://philmjones.com/podcast-secrets-of-word-choices-revealed-the-5-minute-success-podcast-with-karen-briscoe/): The 5 Minute Success podcast is for people who want to operate at a higher level in just 5 minutes a day. In this interview with the excellent Karen Briscoe, learn some of the simple changes to what you say and having the power to then change your outcomes and your world. Highlights include: “You must have clarity over 2 questions: ho am I looking to help? What am I helping to solve for? Without knowing those answers you won’t know who you are even looking to prospect to.” “A story will always sell, where a fact will only tell.” […] - [Three Tools for Tackling Tough Conversations with Audible for Business](https://philmjones.com/three-tools-for-tackling-tough-conversations-with-audible-for-business/): In an exciting new partnership with Audible for Business, Phil has joined a growing list of experts to create exclusive workshops for developing the skills of a leader in any organization. This exciting new tool and series of workshops are designed to help business professionals and teams of all sizes develop the skills and mindsets necessary to compete, grow, and master new proficiencies amidst these challenging times of change.  In this powerful workshop, Three Tools for Tackling Tough Conversations, Phil pulls out all the stops to share how curiosity, empathy, and courage are foundational cornerstones to turning conversations – even delicate or thorny […] - [8 Steps To Turning Online Leads Into Successful Outcomes](https://philmjones.com/8-steps-to-turning-online-leads-into-successful-outcomes/): An internet lead is different from someone directly inquiring about your product or service. Perhaps they have responded to an online advert, completed a contact form or they have simply been engaging with your website or emails. The fact of the matter is that they have “flirted” with you and not directly requested your specific input. Put simply, they have shown interest in a transaction and not intent. Connecting with these people requires a more human-centric, consultative and soft approach than most salespeople naturally demonstrate. A lead of this nature is your chance to show how you are different and […] - [Multi-Part Virtual Speaker Series for Lifewave](https://philmjones.com/multi-part-virtual-speaker-series-lifewave/): “Bringing together some of the best in business speakers, topics, and clients in an entirely new and virtual way totally makes sense for our time – and is truly just what audiences are starving for right now. With this kind of project, companies can leverage the excitement and energy of a live, interactive virtual training – and have the bonus of a long-term educational asset that can help their teams pro-actively develop new and important skills and mindsets.” Karen Harris, cmi founder The Background – Bringing The Empower Series To Life After presenting for a LifeWave event in Las Vegas […] - [Podcast: "Phil M Jones: Using Words for Influence and Impact (ie = ‘Sales’ (is not a dirty word))" - The Unforgiving60 Podcast with Ben Pronk and Tim Curtis](https://philmjones.com/podcast-phil-m-jones-using-words-for-influence-and-impact-ie-sales-is-not-a-dirty-word-the-unforgiving60-podcast-with-ben-pronk-and-tim-curtis/): The Unforgiving60 podcast is co-hosted by Ben Pronk, DSC and Tim Curtis, who describe themselves as “Two ex-special operations guys armed with MBAs seek out people leading lives less ordinary, in order to find out how they fill their ‘unforgiving minutes’, and what helps them go, always, a little further.” In this interview we talked about my early years in business, how to have better conversations, plus some specific examples of where a small change in word choices can impact results hugely. Listen out for dozens of tips, insights into the world of speaking and sales, plus my take on […] - [The 4 GIANT mistakes that are sabotaging your email successes](https://philmjones.com/the-4-giant-mistakes-that-are-sabotaging-your-email-successes/): You already know that first impressions count. But time and time again it is frustrating to see opportunities being lost because people underestimate the power of choosing the right words.  Email as a tool for communication is no different in this respect and definitely should not be underestimated as a way to influence and create success in your business. You’ll use it every day almost without thought, but it’s therefore easy to forget how much impact it can make when you know exactly what to say. On this occasion let’s not explore subject lines or clever tactics, but the simple […] - [The 4 Fundamental Points of Influence in Every Communication](https://philmjones.com/the-4-fundamental-points-of-influence-in-every-communication/): With written communication playing an essential role in how you create and progress opportunities, mastering the art of persuasive emails could give you a powerful advantage. Before hitting the “send” button, it is always worth considering your attention to the following areas that each have a compounding positive or negative effect on the success of the communication. Sender Who you are and your relationship to the other person determines how much equity you have someone’s inbox. For example, an email to you from Jack Murphy is already seen as high importance without any further exploration, whereas others have to fight […] - [The 3 Critical Ingredients to Communicate with Confidence and Influence Others](https://philmjones.com/the-3-critical-ingredients-to-communicate-with-confidence-and-influence-others/): With so much uncertainty in the world, helping others to find clarity and confidence in their next steps is more challenging than ever. This emotion-charged reality means that it is our responsibility to tread particularly carefully in our conversations with others. All 3 steps are essential and their sequencing is important too. Curiosity earns you the right to be empathetic and empathy earns you the right to ask. Your job is to use your own emotional intelligence to blend the right proportion of these ingredients to deliver the results required. Step 1: Create Curiosity Ironically, if you show up to […] - [Exactly What to Say for Associations](https://philmjones.com/exactly-what-to-say-for-associations/): The way he talks to every person, like they feel like they’re the only person in the room. And that was feedback that came back time and time again. So I think if you’re looking for a speaker that can truly connect and create transformation, because that’s what I’ve seen with our members, I’ve seen a transformation in the way that they approach sales. Phil is definitely the guy that you’ve got to get in. Clint Salter Background & Brief Following the founder of DSOA attending am entrepreneurs’ leadership event in which Phil was a specialist on a panel, Clint […] - [Exactly What to Say for Automotive](https://philmjones.com/exactly-what-to-say-for-automotive/): Phil knows exactly how to motivate your audience from exactly what to say to exactly how to motivate. Jason Bradshaw Background & Brief Phil was first introduced to the VW brand via another speaker who had worked with them for some time and had recommended him as a good fit for their upcoming experience summit to help inspire and educate their Dealer Principles and corporate leadership. The goal was to shift their thinking about the sales process and have them understanding how closely linked a fabulous customer experience is to achieving sales success. Plan for the Event For the first […] - [Prospecting in a Pandemic](https://philmjones.com/prospecting-in-a-pandemic/): There has been a lot of talk around the sensitivity of approaching people for new business during these current times. You will inevitably have your own feelings about the viability of prospecting, yet the reality is that businesses still need to keep doing business and this means that finding new customers is a non-negotiable part of sustaining your organisation. With this said, my contribution to this discussion is based less around whether you “should” be selling in these times and instead focuses on “how” you could be winning new business right now. Before we talk methodology, let’s first understand a […] - [Podcast: "Curiosity, Empathy, Courage" - Relish the Journey Podcast with Myles Biggs](https://philmjones.com/podcast-curiosity-empathy-courage-relish-the-journey-podcast-with-myles-biggs/): It was an honor to be on this podcast, mainly because I know the presenter, Myles Biggs, was excited to reach out to me to be a guest after listening to the Audible version of Exactly What To Say. We talked a lot about my journey as an author, why I prefer to self-publish versus using publishing houses and the benefits of owning your own IP. The big takeaway here was having a real reason and purpose for writing a book other than just having always wanted to write one. What do you want it to do for you? I […] - [Learn To Control Time](https://philmjones.com/learn-to-control-time/): As a professional salesperson, you probably have a few superpowers up your sleeve. Maybe you’re the most persistent woman you know, or you’ve never met a guy with better active listening skills. But there’s one sales superpower you might not have already that you can still learn: the power to leverage and control time. Sure, you’re not going to find the Infinity Stones and freeze time in place. But by using time as the valuable asset it is, you can quickly start winning more appointments, creating better rapport with your customers, leading conversations more easily and essentially just getting more […] - [Dig For Treasure In Your Prospects List](https://philmjones.com/dig-for-treasure-in-your-prospects-list/): We all know we need to “prospect” to find new customers and bring new people into our business, but what really is prospecting? Well, according to Wikipedia, it’s a physical search for minerals, fossils, precious metals or mineral specimens. Basically, whether you’re a miner in the gold rush or a star salesperson in 2020, prospecting means looking for buried treasure. As a salesperson, it’s your duty and privilege to choose with whom you do business. I’m sure you have a huge list of people you’d consider working with going forward. But you might also be making the all-too-common mistake of […] - [Driving Results Through The "Big 8" Offers](https://philmjones.com/driving-results-through-the-big-8-offers/): We all know that there are really only three ways you can build a business. You acquire more customers, you get customers to come back more often or you convince customers to spend more money each time they shop. When you spend a Sunday online shopping or going to the mall, I’m sure you’ve seen extraordinarily successful retailers doing exactly these things. Even if you’re a small business owner, you can learn a few lessons from the big players in retail. Today I’ll be sharing with you eight different types of packaged offers. They each drive customer behavior in a […] - [6 Golden Rules of Rapport](https://philmjones.com/6-golden-rules-of-rapport/): When we set out to influence others, we understand that people almost exclusively do business with people who they know, like and trust. With this in mind, many salespeople gravitate toward establishing trust with their client above all else. The challenge with that strategy is that in a stable business environment, clients will trust just about anyone to follow through on their promises. So if you really want to influence others and attract loyalty, you also have to get people to like you. Persuading your prospects and collaborators to like you is all about building rapport. Rapport is about more […] - [Grow Through Reflection](https://philmjones.com/grow-through-reflection/): Complacency is one of the biggest mistakes you can make, whether in your career or in your personal life. Continuing to do the same thing over and over without experimenting with your strategy or ramping up your results is a fate worse than rapid failure. I ask a lot of people how business is. They tell me business is great, but when I ask what parts are great, they have no answer for me. The trouble is that when things are good, we stop focusing on all the little things that lead to our continued success and just enjoy riding […] - [You're Shooting Yourself In The Foot With These 7 Words](https://philmjones.com/youre-shooting-yourself-in-the-foot-with-these-7-words/): We all know that words are powerful. In fact, they’re powerful enough to dramatically affect the outcome of any sales scenario. The difference between a prospect choosing you, choosing someone like you or wanting nothing to do with you depends on what you say, when you say it and how you make it count. Today we’re going to explore seven independent words that could be having a huge negative effect on your conversion rates and your persuasive abilities. If you can remove and replace these mistakes from your daily conversations, you’ll notice how quickly you can elevate your own results. […] - [Get Real about Personal Development](https://philmjones.com/get-real-about-personal-development/): If you’re someone who is deeply invested in your path toward self-improvement, chances are you’ve received some pretty lousy self-help advice in your life. People love to dole out career advice that sounds easy, convenient and sexy, but you’ve probably noticed that it doesn’t actually work. On the other hand, the advice that has brought me consistent success isn’t as fun and catchy. It doesn’t ramp people up the same way. Today I want to dispel some common career self-help myths that are leading you off track and jeopardizing your focus. And I’ll talk to you about some better ways […] - [Overcome Your Limiting Beliefs](https://philmjones.com/overcome-your-limiting-beliefs/): As a salesperson, you probably spend most of your day negotiating, persuading others and influencing people to take action. But despite these hard-won skills, there’s one negotiation that most salespeople are losing every single day. That’s the negotiation you have with yourself. You’ve probably talked yourself out of doing hundreds of success-oriented activities throughout your career, whether by procrastinating or focusing on your insecurities. If you’d acted on all these things you should’ve done, your results by now might have been a lot more impressive. But moving forward, you can start talking yourself into key career moves. Today, we’re going […] - [Build Your Success Squad](https://philmjones.com/build-your-success-squad/): When you’re an ambitious, high-achieving person, going through adversity can be even more challenging than usual. The average person just spends their life going with the flow and seeing what happens, and doesn’t really live with intention. You, on the other hand, are uniquely goal-oriented. But the goals you set for yourself — things like extreme success and excellence in your field — are tough. Throughout your career, you will experience difficulty and disappointment. That’s why you need to build your success squad. When times get tough, you’ll strengthen your resolve by leaning on other people for support. Achieving success […] - [Turn Your Dreams into Concrete Goals](https://philmjones.com/turn-your-dreams-into-concrete-goals/): Most people go about setting goals for the next month, year or decade in a totally absurd way. You can see these common mistakes in live action around the New Year — people decide they want to achieve some vague dream, fail to adequately motivate themselves and soon give up because their only strategy is depriving themselves of a habit or vice that they love. These people fall into the same cycle every time they set an intention because, put simply, they haven’t gained clarity. You don’t have to be one of these people. Even if you’ve fallen into these […] - [Build Authentic Confidence](https://philmjones.com/build-authentic-confidence/): Confidence is that one vital ingredient that will propel you forward in life and empower you to knock down brick walls. Without it, you’re completely useless. Now, if you’re lacking in confidence right now, that’s okay. Everyone has wished they had more confidence and self-assurance at one point or another. I often see people make the mistake of expecting to be confident the very first time they try something new or work on a new skill. That kind of lofty expectation is a huge mistake — authentic confidence comes from hard work and knowing what you’re doing, so why would […] - [10 Giant Lessons From Over 100 Virtual Events in 100 Days](https://philmjones.com/10-giant-lessons-from-over-100-virtual-events-in-100-days/): On March 10th 2020 it became evidentially apparent to me that the world was about to dramatically change. And as a professional speaker this meant that I needed to look at my calendar of events for the next 12 months or more and consider the high probability that every one of these engagements will be changing. The one change that was getting the most attention in the industry as a whole, was the idea that everything is going to move to “virtual” and live engagements will be replaced by attendees staring at screens and consuming content digitally. Intrigued by this […] - [Podcast: "1 Guy. 7 Books. Billions In Revenue. 2,500 Presentations. All By Age 38." - The Think Different Theory Podcast with Josh Forti](https://philmjones.com/podcast-1-guy-7-books-billions-in-revenue-2500-presentations-all-by-age-38-the-think-different-theory-podcast-with-josh-forti/): I have to say that this is one of my favorite interviews of the year. Josh Forti has a skill of bringing out some stories and insights that I’ve never shared and I really enjoyed it. If you’re looking for a high energy host who isn’t afraid to ask the questions nobody else does, Josh is that host. Being on the Think Different podcast had me thinking differently. And I’m certain you’ll enjoy hearing a different side of me that will have you thinking too. You can stream it below or listen to it on the Think Different Theory Podcast website. - [5 Things ‘Bricks & Mortar’ Businesses MUST Do to Pivot](https://philmjones.com/5-things-bricks-mortar-businesses-must-do-to-pivot/): Here are my top 5 recommendations for what small ‘bricks & mortar’ businesses MUST do to bring their business online, communicate changes to their customers, and put the customer at the heart of their decision making process: 1. Open consistent communication channels with existing customers and contacts. Collect email addresses, encourage social following and gain permission to communicate digitally. 2. Develop a ‘Minimum Effective Dose’ hybrid comms strategy Decide what your minimum, consistent communication touch points will be and set clear expectations with your customers. Think about frequency of communications, updates to homepage and also how you can use your […] - [Podcast: "Phil Jones tells us What Exactly to Say" - The Mutually Amazing Podcast with Mike Domitrz](https://philmjones.com/podcast-phil-jones-tells-us-what-exactly-to-say-the-mutually-amazing-podcast-with-mike-domitrz/): On this episode of the Mutually Amazing Podcast, Mike and I covered a lot of ground, including how learning what to say, when to say it and how to make it count has been career long learning process for me. We discuss several sets of words that you see more of in Exactly What to Say, and how they can make a significant difference to the outcomes of conversations. Not just in business or work, but in life too, with plenty of examples including the conversations we have with our partners or spouses. Take a listen and let me know […] - [The 3 Choices of Entrepreneurial Intelligence in Times of Change](https://philmjones.com/the-3-choices-of-entrepreneurial-intelligence-in-times-of-change/): I am pretty sure that not a single person reading this expected to be in this exact position as we enter the second quarter of 2020. Change has been thrust upon all of us and the sheer magnitude and escalation of those changes has left many business leaders scrambling and not knowing what to do. Following hundreds of conversations these last few weeks, I have seen people take one, or a combination of any of the three following behaviors and in many cases, keep bouncing between the three: Hide Survive Thrive Albeit I have no precise formulae for the perfect […] - [Should I Be 'Selling' Right Now?](https://philmjones.com/should-i-be-selling-right-now/): I am not sure about you, but I have been busier than ever these last few weeks. Not busy with the glorious, awe-inspiring, joy-inducing work of old. Instead it’s the challenging and gritty work of diving to the front line of businesses that I care about and helping to navigate what’s happening right now and what’s next. Part of that includes serving on various video interviews in specific industries as we try and plan for the future. I was recently interviewed by a leader in the recruitment industry who asked some really interesting questions, including “should we even be selling […] - [Exactly What to Say - COVID-19 Edition](https://philmjones.com/exactly-what-to-say-covid-19-edition/): Dear friends,  This is me sharing some MAGIC WORDS to help you know EXACTLY WHAT TO SAY in these uncertain times… I am not sure if it’s for you, but would you mind staying in your house so we can stop spreading this thing? How open minded would you be to supporting your local businesses through this time? What do you know about the true risk you are creating for others by not taking necessary precautions? How would you feel if it was your loved ones alone in hospital? Just imagine how good it would be if we could be […] - [How Focus Can Reel in Dozens of New Clients](https://philmjones.com/how-focus-can-reel-in-dozens-of-new-clients/): True focus is all about giving yourself a system, strategy or scenario that can lead you to understanding a key area of your business. Intuitively enough, figuring out what you want helps you get more of whatever it is you want. I’m pretty sure one thing you really want is more new business. If you want to attract those new clients, you have to start at the beginning. I’m guessing you spend a lot of time, effort and energy on marketing your business. However, there’s a key difference between sales and marketing. Marketing is all about getting bees around the […] - [Podcast: “How to Sell” – Authentic Entrepreneurs with Stu Saunders and Nick Foley](https://philmjones.com/podcast-how-to-sell-authentic-entrepreneurs-with-stu-saunders-and-nick-foley/): The Authentic Entrepreneurs is a podcast hosted by Stu Saunders and Nick Foley. Stu is the founder of YLCC Inc. An organization that works with 250,000 humans a year! Nick is a former OHL player, speaker, author, and the founder of Celebrate the Hero, Move for Inclusion, and Good Sport Education. Join Nick and Stu as they discuss what it takes to be a successful entrepreneur in modern day business. We covered a great deal of ground in this episode! From the difference between an entrepreneur and a ‘wantrepreneur’, a walk through my ‘F.R.I.E.N.D.S’ model in detail for building a […] - [Now more than ever](https://philmjones.com/now-more-than-ever/): Consider every independent business you would love to still be here this time next year and know that through these coming weeks, many will be tested harder than they have been tested before, and sadly, many will not survive. If you want to limit the failures, consider a few steps you could take to help…. If you love your local coffee shop, don’t forget to order from them. If you love your gym and private trainings, ask them if they can deliver you a virtual Pt session and perhaps buy a number in advance. If you love your hair and […] - [How to Create Just the Right Place and Time for Sales](https://philmjones.com/how-to-create-just-the-right-place-and-time-for-sales/): Time and time again, I stand in front of audiences full of sales professionals and business owners and ask for a show of hands to the question, “Who would like more customers?” I always see a room full of raised hands. When further questioned about how many more, the room responds with answers like “a lot” or “as many as I can get.” So what’s stopping them? Regardless of the size of the business, the no. 1 challenge I hear from salespeople is that they just wish they could get in front of more of the right kind of people. […] - [Podcast: “Exactly What to Say” – The Relevant Leadership Podcast with Ty Bennett](https://philmjones.com/podcast-exactly-what-to-say-the-relevant-leadership-podcast-with-ty-bennett/): In this conversation with Ty Bennett on the Relevant Leadership Podcast I share some of my key phrases to make more of your conversations count. If you’re a leader of people and aspire to connect better, communicate more effectively and achieve better results, then you will be sure to pick some ideas from this episode. You can listen to it below or on the Relevant Leadership website. - [How to Get Your Inbox Flooded with Referrals](https://philmjones.com/how-to-get-your-inbox-flooded-with-referrals/): What’s the No. 1 driver of your future success? The rave reviews of your past and present clients. Ever since ancient societies started trading with one another, sales professionals have been gaining new business from word of mouth. That’s right — no matter how much you experiment with modern marketing methods and new lead generation strategies, the creation of referrals from your very own network brings you the biggest, quickest and most authentic return on your marketing investment. I know that you would LOVE to have an endless flood of referred clients and would do just about anything to make […] - [Podcast: “Magic Words” That Establish Influence, Communicate Effectively & Sell More” – Awaken Your Inner Superstar with Michelle Villalobos](https://philmjones.com/podcast-magic-words-that-establish-influence-communicate-effectively-sell-more-awaken-your-inner-superstar-with-michelle-villalobos/): The Awaken Your Inner Superstar podcast is ideal for leaders, game-changers and entrepreneurs. Michelle prods, pokes and probes a diverse mix of the planet’s most innovative minds in business, psychology, personal development and more for game-changing ideas, transformational stories, and entrepreneurial best practices.  In this interview, you’ll learn powerful phrases to help you ask for what you want — in the most compelling way possible — without sounding pushy, feeling sales-y or turning people off. I also share my simple and easy-to-implement referral marketing script that will help you consistently generate quality referrals, instead of relying on chance. You can […] - [The Small Business Guide to Navigating a Global Pandemic](https://philmjones.com/the-small-business-guide-to-navigating-a-global-pandemic/): As I sit at my desk in March of 2020 my notifications are all related to how the growing concern around the Coronavirus is affecting thousands of businesses globally and my news feed shows me that this scare is winning the attention of just about every conversation on the planet right now.  The real question for many of us – is what shall I do about it? How does this impact me? For many – on a personal level, it means to reduce travel, increase personal hygiene and avoid any unnecessary points of contact with contaminated surfaces. But, as a […] - [Show Them What You’re Made Of](https://philmjones.com/show-them-what-youre-made-of/): Many of us are great at what we do, and the very fact that you’re reading this article now demonstrates your desire to continue to grow. However, many of us do a great job of keeping our fantastic track record a secret from potential customers. Sporting greats are judged by what they achieve on the field or the court, and clubs recruit new managers based on their previous results. The same can be said when businesses or individuals are looking for new suppliers. If you can demonstrate to potential clients that you’ve done a fantastic job for others in the past, it goes […] - [Podcast: “Exactly What to Say on Stage” – Standing Ovation Podcast with Jay Baer](https://philmjones.com/podcast-exactly-what-to-say-on-stage-standing-ovation-podcast-with-jay-baer/): Having my good friend Jay on Words With Friends was a pleasure for me, and now I get to join him as a guest on his podcast: Standing Ovation, dedicated to professional speakers telling the stories of their stories. Some of the highlights were: How my signature story came from a story I hated Why adaptability and creativity are the foundations of the best stories and speakers What comedic timing can do to maximize your impact How being unpolished is more important than being perfect Why giving yourself permission to play will improve your talk How to work out your […] - [7 Ways to Manifest Your Dreams](https://philmjones.com/7-ways-to-manifest-your-dreams/): We’ve all had great ideas and things that we wish we could have done, but for one reason or another, we never get around to making them happen. In this short article, I want to share with you seven simple pointers to help you step up to the plate and start making your ideas a reality. 1. Make it work on paper – Your first action should always be to sit down and make your plan a reality on paper. Run the numbers and check that your genius idea makes commercial sense. Understand what the numbers look like and be confident that you can […] - [Podcast: “Speech Breakdown: Exactly What to Say” – The Presentation Boss with Kate Norris and Thomas Krafft](https://philmjones.com/podcast-speech-breakdown-exactly-what-to-say-the-presentation-boss-with-kate-norris-and-thomas-krafft/): Kate and Thomas love finding the strengths and weaknesses in a presentation and explaining why they work or need to be considered. In this episode we break down one of my keynote presentations, which was fun to do! What You’ll Learn • How an introduction to your talk can boost credibility and pique interest • What to expect from audience interaction depending where, when and how you prompt it • Getting your audience to believe they have set the direction of the presentation • Speaking from a space other than on stage • The importance of asking specific questions to get exactly the response […] - [7 Ways to Drive Your Business into the Ground](https://philmjones.com/7-ways-to-drive-your-business-into-the-ground/): The way I see it, underachievement is either the result of a lack of skill or a simple oversight of the fundamental basics. As such, I don’t want to take you back to basics with this article so much as “forward to basics” so you can maximize your success in the sales process. Between all the businesses I’ve worked with, I still have yet to find one with a truly unique challenge. Companies repeat mistakes all the time, so much so that reaching a diagnosis is typically a straightforward exercise. With this in mind, I wanted to share with you […] - [Podcast: “Move the Finish Line” – Training Unleashed with Cordell Riley and Evan Hackel](https://philmjones.com/podcast-move-the-finish-line-training-unleashed-with-cordell-riley-and-evan-hackel/): On the Training Unleashed Podcast, Evan and Cordell share interview and insights from experts in the field of training, providing tips and tricks that help develop teams and improve profitability. In this episode I spoke to Evan about my perspectives on effective training, key techniques to increase sales and how to build more confidence within your teams.  You can listen to it below or on the Training Unleashed website. - [Be the Hero of Your Own Story](https://philmjones.com/be-the-hero-of-your-own-story/): So. You have to write a bio… about yourself. Whether or not you like to write, saddling up to become an omniscient third person and pointedly talk about the things you’ve done in your life is no easy task. You might feel like your fingers are absolutely stuck on the keyboard somewhere between finishing your bullet-point list of skills, accomplishments and past occupations and completing the finished product. You keep envisioning a short blurb in which you effortlessly sound like a real person who is well on their way to accomplishing their goals and dreams. No, the solution is not […] - [Podcast: The Business Power Hour with Deb Krier](https://philmjones.com/podcast-the-business-power-hour-with-deb-krier/): On The Business Power Hour, part of the C Suite Radio network, Deb Krier talks to experts from across all areas of business who share the latest trends and best practices to help listeners navigate all of the ‘how to’ information thrown their way. From real-life stories to strategies to apply to your business straight away, the show is a great resource. In this interview we talked about what makes a good or bad salesperson and how it’s not always a good thing to be identified as a ‘good salesperson’. A better way to identify your target market. Plus my […] - [Behind the Scenes: The Work Before The Work](https://philmjones.com/behind-the-scenes-the-work-before-the-work/): Have you ever wondered how professionals make difficult things look easy?  What I have learned is that it is almost always the work before the work that gives peak performers the ability to really deliver in the moments that matter. That’s why I NEVER under estimate the importance of an event run through… I ALWAYS walk the room   I ALWAYS take the time to meet the AV team   I ALWAYS check how my mic sounds as I walk the room   I ALWAYS let the video team know when and where I may leave the stage  I ALWAYS check my slides  I ALWAYS brief my […] - [12 Ways to Be at the Top of Your Game](https://philmjones.com/12-ways-to-be-at-the-top-of-your-game/): After working with and interviewing hundreds of highly successful people, I’ve noticed a surprising number of behaviors and characteristics that are consistently true among all of these individuals. Being a superstar and reaching the height of your potential is within each of us, and I am a firm believer that success follows a pattern. Take a moment and review these key principles I’ve witnessed in every successful person I have ever met. Have a crystal clear vision Being able to see into the future and visualize with complete confidence the potential of your idea is essential to becoming brilliant. While […] - [Podcast: “How To Build Your Squad (The WHO In Your Life)” – The Learning Leader Show with Ryan Hawk](https://philmjones.com/podcast-how-to-build-your-squad-the-who-in-your-life-the-learning-leader-show-with-ryan-hawk/): It’s the second time I’ve been on Ryan’s show (check out the previous episode here) and I really enjoyed the subject of this episode, because it’s these principles that really helped me gain success in the early days of my career. Plus I still use them today. Having the right people around you, and more specifically, the right combination of people, is a huge part of staying on the path towards where you want to be. In my discussion with Ryan, I talk about the different roles you need to fill when building your “squad”, the very real path to […] - [19 Essentials to Jet-Set Like a Boss](https://philmjones.com/19-essentials-to-jet-set-like-a-boss/): Living out of hotels and traveling over 300 thousand miles a year was never part of my plan, but it’s opened up my eyes to a whole new world and allowed me to see luxury in so many different ways. Engaging in constant travel requires a certain level of efficiency – a “carry-on” lifestyle forces you to streamline your necessities and ensure that you’re not holding onto or hauling with you anything that doesn’t add any value. It was this thought that made me wonder what I truly value when I travel. Everybody has their own list of valuables, and […] - [Podcast: “Exactly What to Do” – The Speaking Show with David Newman](https://philmjones.com/podcast-exactly-what-to-do-the-speaking-show-with-david-newman/): David is somebody I’ve followed, respected and enjoyed learning from for some time. His podcast The Speaking Show – is a real go-to for speakers who want to hone their skills, build a business and learn from other speakers who share their stories. In this episode we talk a lot about books and how they relate to getting speaking gigs (it may not be what you think), the real secret to success as a speaker, the importance of not overselling yourself. My key takeaway: If you aren’t convinced you can give value, you cannot convince others to have confidence in […] - [Presenting Like a Pro](https://philmjones.com/presenting-like-a-pro/): Brilliant communicators and presenters aren’t born talented. They’re usually trained and have spent hours watching good speakers and presenters, carefully picking up on what they consider to be successful techniques and what appealed to them the most. If you learn the skills and techniques along with picking up some practice and experience, you too can soon be presenting like a pro. First Impression • Look the part – Consider who your audience is and how you want them to perceive you. Whether you like it or not, they’ll base their first impression entirely on how you look. That evaluation moves […] - [Podcast: “The Magic Words of Management” – Manage Smarter with Audrey Strong and C. Lee Smith](https://philmjones.com/podcast-the-magic-words-of-management-manage-smarter-with-audrey-strong-and-c-lee-smith/): On the Manage Smarter podcast, Audrey and Lee are excellent at facilitating conversations that are – as they describe – frank, fast-paced and humorous, featuring discussions facing managers from the front lines to the C-Suite. I loved their energy in this interview and clear commitment to helping people become better bosses and more effective leaders and communicators. Here’s what we talked about: Why indecision is the enemy of leaders Key phrases to turning the leverage around onto the non-performer and to create empathy Tips for Magic Words that can boost performance and turn around poor performers Why leaders shouldn’t ask […] - [9 Ways to Do Business Like a Grown-Up](https://philmjones.com/9-ways-to-do-business-like-a-grown-up/): At age 12, you might have been able to get away with a lot of silly mistakes, but the world of business is cutthroat and highly competitive. Excuses and denial tend not to be valuable currencies, which is part of why only a fraction of the people who get started achieve true business success. Understanding this fact, it’s shocking that so many businesses fail to help themselves and make a parade of errors that you’d think even a prepubescent child would know how to avoid. #1 – Stupid email addresses How can you expect anybody in business to take you […] - [Podcast: “Getting the Gigs You Want” – Steal the Show with Michael Port](https://philmjones.com/podcast-getting-the-gigs-you-want/): I had such a great day spending time with Michael and Amy Port back in the summer of 2019.  Their incredible facility in Lambertsville was the setting for recording this episode of the Steal The Show podcast.  I shared a lot of my journey as a speaker, how it has become a key part of my business and what I have learned about how to get the gigs you want. I share a lot of tips on how to integrate speaking into your business model, how to negotiate the fees you really want (including a simple reframe for how to […] - [Friends in High Places](https://philmjones.com/friends-in-high-places/): We all are looking to grow our business in some way, and acquiring new customers is high on our list of priorities. Finding new, qualified prospects is one of the most difficult parts of the sales process. Fortunately, there are many ways to fast-track this key stage. I’m not sure about you, but if I had to choose between a slow and difficult way to find more customers and a quicker and more rewarding way, I know which one I would pick. The tactic in question? Developing strategic alliances. This means working coherently with like-minded businesses that have the same […] - [The Price Is Right](https://philmjones.com/the-price-is-right/): Sticking to your price and being proud of it suggests it was the right price in the first place and that everybody gets the same deal. In business, clients often ask us for discounts or to change our standard terms. Entering into a negotiation on price is a dangerous game, and can seriously damage your success. Only a small percentage of people actually buy purely on price. The vast majority buy based on value for money.  I want you to think of something that you have your eye on with a high price you’d love to reduce… perhaps a big […] - [Podcast: "Stop Doing Your Best" - Being at the Top with Scott Ewart](https://philmjones.com/podcast-being-at-the-top-with-scott-ewart/): ‘I did my best’ is a phrase that often follows failure, but doesn’t actually do anything to help us develop. In the Being at the Top podcast, Scott is a big advocate for striving to better. My experience is that doing your best is great, but is it true? We explore this concept in this episode, including what really does help us develop and learn from failures. You can watch it below or on the Being at the Top website. - [How to Survive Networking Events](https://philmjones.com/survive-networking-events/): When we’re looking for new business, we often find ourselves in the mysterious world of business networking. Unfortunately, for most of us, attending open networking events is a less-than-enjoyable experience. We all know that to find new customers we must speak with more people, so why do so many of us find this task so daunting? The reason we find this difficult is that we were all conditioned as children to obey a simple command: don’t talk to strangers. The first challenge is to defy that conditioning, and I’ve found that the easiest way to resolve this is to understand […] - [Podcast: "Exactly How to Sell" - The Marketing Book Podcast with Douglas Burdett](https://philmjones.com/podcast-exactly-sell-marketing-book-podcast-douglas-burdett/): On the Marketing Book Podcast, a podcast designed to help you become a better marketer, I was invited on to talk about Exactly How To Sell – I even got to do the episode intro! Douglas has real dedication to and enthusiasm for books, sales and marketing, and life. It was a joy to talk him through the concepts from the book, as well as a few stories from my own experiences through my career. You can stream it below or listen to it on the Marketing Book Podcast website. - [Raising the Bar](https://philmjones.com/raising-the-bar/): Every one of us is missing sales and business growth opportunities every single day. Whether from face-to-face appointments, telephone conversations or marketing messages, we are bypassing huge potential for enhancing our sales success. I can imagine that right now, a number of you are challenging what I’ve just said in your minds and patting yourselves on the back because your sales conversion rates are high and business is buoyant. This principle, however, is not about being competent or just above average, but about taking each and every opportunity and maximizing it. Many of us have only two potential outcomes from […] - [Podcast: "Exactly What to Say to Sell Your Service" - Marketing for Creatives Show with Marina Barayeva](https://philmjones.com/podcast-exactly-say-sell-service-marketing-creatives-show-marina-barayeva/): Sometimes it’s as much about what not to say, as it is about choosing the right words. In this episode with Marina, we talk selling services. The show is aimed at creatives, but I firmly believe that any service provider can apply the principles we discuss and feel more confident in sales situations. Even when answering questions we all dread like “how much?” Listen in and see how you can grow your confidence to respond to any questions and objections when talking to people about your service. You can stream it below or listen to it on Marina’s website. - [Ugly Books Stay on the Shelf](https://philmjones.com/ugly-books-stay-shelf/): Unfortunately, in life and in business, first impressions count. People may say we shouldn’t judge a book by its cover, but we also know that ugly books stay on the shelf. As we compete, we tend to be shallow and make snap judgements of others with very limited information. However, in the world of sales and with a glass-half-full approach, I want to view this pattern as an opportunity. What this means is that if we create the wrong first impression, it’s all our fault; yet if we create the right first impression, this is all our fault, too. What […] - [Podcast: "The Magic Words for Influence and Impact" - Eternal Leadership with John Ramstead](https://philmjones.com/podcast-magic-words-influence-impact-eternal-leadership-john-ramstead/): In this episode with John we discuss topics such as: The piece of advice which helped me with some of my early achievements The worst time to think about the thing you’re going to say The “real job” of somebody in the world of sales The person who is in control of the conversation is the person who ___ Why and how to earn the right to make a recommendation My rejection-free sales opening formula You can stream it below or listen to it on the Eternal Leadership website. - [Be the World’s Best Boss](https://philmjones.com/worlds-best-boss/): Salespeople are often competitive, high-strung, egotistical, outspoken and arrogant. This short list of qualities just scratches the surface of many salespeople, which is why they can be notoriously difficult to manage. Control them too much and they’ll revolt; give them too much rope and they’ll exploit you. Mastering this art form really is a massive challenge and is regularly overlooked. I thought I would tackle it head-on and give you a few short tips that may just help in your situation. You never get a second chance to make a first impression Setting the rules when you take on a […] - [Podcast: "Exactly What to Say: The Magic Words for Influence and Impact" - Synergen Leadership with Julian Carle](https://philmjones.com/podcast-exactly-say-magic-words-influence-impact-synergen-leadership-julian-carle/): I’m hugely proud of the success of Exactly What To Say and much of that pride doesn’t come from how many copies have sold, but how many people tell me they have applied what they’ve learned and achieved great results. Julian and I talk about some of the key concepts in the book and how a leader can apply them and how mastering some of the subconscious triggers in the words we choose works in practice. You can stream it below or listen to it on Apple Podcasts. - [Make Like a Boy Scout: Always Be Prepared](https://philmjones.com/make-like-boy-scout-always-prepared/): The majority of businesses are missing the correct strategy to prepare. The sales process can be demanding, challenging and provide a variety of unexpected obstacles. However, our preparation is completely within our control. Being prepared is vital, and it’s often said that the person going nowhere usually gets there. Be honest with yourself and audit your own performance. Understanding your target customer is essential in both finding new customers and setting you apart from your competitors. A detailed knowledge of the customers you’d like to have, the prospects you’re working on and your existing customers is a necessity in maximizing […] - [Podcast: "Building Recruitment Efforts with Questions and Magic Words" - Recruit & Retain: Trucking Edition with Chad Hendricks](https://philmjones.com/podcast-building-recruitment-efforts-questions-magic-words-recruit-retain-trucking-edition-chad-hendricks/): This episode is a must for anyone in recruitment – not just in the trucking niche. If it would be valuable to you to understand how word choices can significantly help to attract and retain quality people in your organization, take a listen and share with your colleagues. If you’re not in Human Resources, see how you can easily apply these principles for attracting and retaining customers too. You can stream it below or listen to it on the Recruit & Retain: Trucking Edition website. - [What’s Your Winning Mindset?](https://philmjones.com/whats-winning-mindset/): Any business that fails to acquire new customers will eventually fail. Acquiring new customers is essentially lifeblood and the pulse of business growth, so bringing new customers on board is incredibly important. In this article, I want to talk to you about attracting new business through a mindset focus, rather than a process focus. A simple shift in the way you currently see things or believe things may well have a dramatic impact on you and your business. Let’s look at sales — acquiring new customers, winning new business and understanding whose job it is to do so. Who’s really […] - [Podcast: "Words of Influence" - WiseTalk with Sue Bethanis](https://philmjones.com/podcast-words-influence-wisetalk-sue-bethanis/): In this highly practical episode of the WiseTalk podcast, Sue and I discuss: The secret to starting conversations effortlessly How to overcome every common objection with a simple question How to overcome the indecision in your customers How to choose your words wisely From the Magic Words that will help you improve your results from Exactly What To Say to tailored examples of how to apply them, this is a must listen episode for leaders. You can stream it below or listen to it on Apple Podcasts. Podcast - [Why the Best Leaders Are Followers](https://philmjones.com/best-leaders-followers/): People often question me on the best way of making follow-up calls when chasing quotes or proposals. I have a simple take on this, and I’m going to approach it in two ways. First, I want to let you know that every follow-up situation is avoidable if you follow the sales process correctly. Second, in the event that you find yourself in a situation that requires follow-up, I want to give you some tips to get back in the driver’s seat. The sales process is all about control, and the aim of the game is to be in control throughout […] - [Podcast: "Magic Words for Influence and Impact" - Path to Mastery Podcast with David I Hill](https://philmjones.com/podcast-path-to-mastery/): What business are you in? We are ALL in the people business. And this is one of the discussions that David and I had on this Path to Mastery podcast. One lesson I’d like to pull out is this: Many of the people I know who have had proven success and a long term track record in sales have the same thing in common. They understand that integrity and doing what you say you will is the real truth of influencing other people effectively. If you see sales as something to win, there is always a loser. Don’t let that […] - [Get Online Or Be Left Behind](https://philmjones.com/get-online-left-behind/): With technology moving forward at such a fast pace and yesterday’s innovations rapidly becoming obsolete, staying at the head of the game means embracing change and moving with it. The biggest change in the way we communicate globally has been the revelation of social media. Now that we can communicate across the planet with such ease, our marketplaces have gotten significantly larger, and our networks are now much easier to reach. For those unaware of what the term “social media” means, it is the collective term for media platforms such as Facebook, LinkedIn, Twitter and YouTube that are changing the […] - [Podcast: "How to know exactly what to say in the moment" - The Ziglar Show with Kevin Miller](https://philmjones.com/podcast-how-to-know-exactly-ziglar-show-kevin-miller/): This was one of my favorite podcast interviews this year. To be on a show that continues the legacy of one of the true greats of the world of leadership and a thought leader to look up to – well it was a privilege. Kevin and I discuss how everyone is in sales and how by learning the basics of communication, we can all dramatically improve the outcomes we see in all areas of life – from on stage, to in the boardroom and in our personal lives. Kevin even edited one of his own promotions after our discussion to […] - [Exactly What to Say for Home Improvements – Retrofoam](https://philmjones.com/case-study-retrofoam/): I did a follow up call with each and every one of my staff, the 20 employees that were engaged in it. And they were all floored. They were ecstatic with the things that they had learned that they didn’t learn from the book. Mark Massey Background & Brief Phil received a direct outreach from the Founder and CEO after he had read the book, Exactly What to Say and wanted to learn more about how Phil could help his company. It was discussed that a in person workshop for his entire staff of just 18 people would be the […] - [The Illusion of Choice](https://philmjones.com/the-illusion-of-choice/): My favorite part of the sales process, and one at which I take great pleasure in succeeding, is closing the order. You’ll often hear me say that the sales process is all about control and steering your prospect through the process to your desired outcome. While still maintaining control, you create the illusion that the prospect is calling the shots, and this makes them feel empowered. You can best employ this technique by using the alternative close through your sales process. Give your prospect a choice of solutions to pick from, while making sure that each answer is a good […] - [Exactly What to Say in Business Banking – Citizens Bank](https://philmjones.com/case-study-citizens-bank/): He will exceed your expectations. Phil Jones is a true professional. We work with countless speakers over the years, and I can guarantee you that Phil has scored the highest in preparation, delivery and follow-up. Thomas Earley Background & Brief The business banking sector has a reputation for being reactive and only ever responding to the requests of their customers. Many of their potential customers already have an incumbent provider and therefore, winning new business can be a challenge and requires the team to have a more proactive approach. Phil was invited to deliver an inspiring and tactical session for […] - [Podcast: "Exactly What To Say For Influence And Impact" - Successful Pitch Podcast with John Livesay](https://philmjones.com/podcast-exactly-say-influence-impact-successful-pitch-podcast-john-livesay/): As a fellow Keynote Speaker, John and I had a lot of shared experience to discuss on this episode. Not only in terms of experience in our businesses, but in on stage. Amongst other topics such as why you should never ask if people have any questions and how one of the greatest soccer players taught me about the real numbers behind “success”, we address the topic of what makes something expensive and how we can reframe price and value. Plus my biggest piece of advice when trying to close a sale. Let me know what you learn in the […] - [Exactly What to Say for Real Estate – Curaytor](https://philmjones.com/case-study-curaytor/): Phil was phenomenal and had such an impact – I can’t stop emphasising that enough. He truly has this presentation and material that is so different than anything else you receive at any other conference that you go to. Jillian Blumberg Background & Brief Chris Smith, author of The Conversion Code and founder of Curaytor had read Phil’s book, Exactly What to Say and as a fellow speaker had been aware of his presence at other speaking events. Chris wanted Phil to be the closing keynote to their 2018 conference (Donald Miller was the opening) and to customize a 90 […] - [Success by the Numbers](https://philmjones.com/success-by-the-numbers/): All too often I speak with sales professionals and business owners who are frustrated with the results they’re achieving and can’t find a solution to take them to the next level. The reason for their disappointing results is often that their system simply doesn’t work and they have inflated expectations of its success. I’m not necessarily saying that you should lower your expectations, but it is vital that all your expectations are realistic. Otherwise, they’ll only lead you on a path to disappointment. Knowing your numbers and whether your plans and goals actually work on paper is an essential part […] - [Podcast: "Exactly What to Say" - The Only One Business Show with James Nathan](https://philmjones.com/podcast-exactly-say-one-business-show-james-nathan/): In this episode with James we talk twins, the future of sales, airlines, hotels, random gifts and taxi drivers who chat too much. I think my favorite line from it is this: “The finish line isn’t how many books did you sell, it’s how many books have been read and then what difference has been made in the world from the results of people reading those books.” You can stream it below or listen to it on the James Nathan website. The ONLY ONE BUSINESS SHOW · Ep13 – The Exactly What to Say Edition with Phil M Jones - [Exactly What to Say for Healthcare Professionals – Audigy](https://philmjones.com/case-study-audigy/): The one kind of big theme I walked away with was many of us show up and just try to wing it when it comes to the words that we’re gonna use; the questions that we’re gonna ask. Phil, really stressed the fact that you need to practice as much in that area as you do on your technical skill sets. Mason Walker Background & Brief After years of experience serving healthcare professionals, Phil was invited to work with a group of leading Audiologists and Hearing Care Specialists to enhance the patient experience, build their value proposition and help them […] - [Just Checking In](https://philmjones.com/just-checking-in/): We all spend time, money and effort finding new customers so we can grow our business. However, the greatest opportunity for growth is typically hidden among the customers we already have. Getting the most from our existing customers is frequently overlooked skill, but it can bring incredible results when you perfect it. I believe that the reason many sales professionals pursue new customers with such vigour is that they always appear more exciting at first. The thrill of the chase can be addictive and emotionally rewarding. But by adopting this short-sighted strategy, we are not only overlooking our existing contacts, […] - [Exactly What to Say for the C-Suite – Inc CEO](https://philmjones.com/case-study-inc-ceo/): If you want a high energy, engaging, thoughtful speaker that can help your audience move their game to another level and specifically around language and around the use of language to achieve an outcome. Then Phil’s your guy. I mean there’s really nobody in the market that I know of that does it the way he does and as effectively as he does. Jim Schleckser Background & Brief Inc CEO is a peer group mentor program that helps some of Americas top CEOs to navigate the complexities of leadership through creating trusted environments of like minded business leaders. Jim Schleckser […] ## Pages - [Podcast Request - Thank You](https://philmjones.com/podcast-request-thank-you/): Thank you so much for your podcast request! We look forward to reviewing the details you have submitted and will be in touch soon. For any further questions, please feel free to reach out to Bethany at podcasts@philmjones.com . Thanks a million, - [Podcast Requests](https://philmjones.com/podcast-requests/): Podcast Requests A simple process for requesting Phil to appear on your podcast. This form is intended to request Phil’s appearance on your podcast. Please fill out completely and a member of the team will be in contact with you to explore the possibility of scheduling the interview. To keep the process smooth, without delay and ensure nothing gets missed, we kindly ask that all requests come through this form rather than by separate email. Thank you! - [Podcast Interviewers](https://philmjones.com/podcast-interviewers/): Podcast Interviewers This page is all about making your life easier. Hi there! If you are here because you are interested in having Phil guest on your podcast, then you are in the right place! Whether you are in need of promotional images, bios, or social media links – we’ve put that and more all together here for you. We know that a great guest isn’t just about what is recorded, but also about supporting your show. The goal is to make your planning as smooth and easy as possible –  from start to finish. Treat us as your partner […] - [Event Organizers](https://philmjones.com/event-organizers/): Event Organizers This page is all about making your life easier. If you’re an event organizer and have hired Phil to speak at your upcoming event, or desire to do so, then you are in the right place! The goal is to make your planning as smooth, professional, and impactful as possible – from start to finish. Phil is known for delivering more than just inspiration—he equips audiences with the exact words and strategies they need to make meaningful and lasting changes in their areas of influence. Treat us as your partner in the entire event experience and note that […] - [Media Request - Thank You](https://philmjones.com/media-request-thank-you/): Thank you so much for your media request! Thank you so much for your media request! We look forward to reviewing the details you have submitted and will be in touch soon. You can expect to receive both an edited and raw form of the video to use in the way that best suits your needs for the specified event no longer than 14 days from now. Thanks a million, - [Media Requests](https://philmjones.com/media-requests/): Media Requests A simple process for videos to promote your event. This form is intended for short media requests Phil can record to promote upcoming client events. To facilitate a timely turnaround, please provide clear and detailed information in the fields below. Comprehensive and specific details will help ensure your request can be completed by the required due date. Turnaround Time: Up to 14 days. Please note: Requests that involve extensive preparation or require additional information may be subject to delays. - [Speaker Intro Video](https://philmjones.com/intro-video/): Phil M Jones – Speaker Intro Video Download (1080p) - [Bulk Orders (Orange & Gray)](https://philmjones.com/og-workbook/): Order copies of the Exactly What to Say Workbook for just $25.00 delivered. Looking to buy one of Phil’s other books in bulk? EWTS for Real Estate Bulk Orders Exactly How to Sell Bulk Orders Exactly Where to Start Bulk Orders - [Meet & Greet Thanks](https://philmjones.com/meet-greet-thanks/): Thank you for your interest! An EWTS team member will be in touch within 5 business days to discuss the possibility of this exciting opportunity.  - [Host a Meet & Greet Event](https://philmjones.com/host-a-meet-greet-event/): Host a Meet & Greet Event How would you like to host an exclusive event with Phil M Jones, author of the bestselling book, Exactly What to Say? If you have found yourself on this page, you are likely familiar with the fact that Phil is passionate about spending time with people and adding value to their world. Because of that, we are initiating an opportunity for individuals like you to get creative and bring a dynamic, interactive book signing experience to your community or organization.  You might be asking how and when this opportunity could be available. Great question!  […] - [Exactly What to Say When Giving Gifts](https://philmjones.com/ewts-gifts/): Exactly What to Say When Giving Gifts with Phil M Jones and John Ruhlin - [Just One Day](https://philmjones.com/just-one-day/): Just One Day Would the 21st or 23rd May be a better date for you? I am trying to solve a puzzle. People keep asking for an online course for the deeper learnings in Exactly What to Say and have a desire to access the full curriculum shared in our two day certification experiences in NYC, without the time, travel and expense associated with joining an immersive small group mastermind. Having dismissed the idea of a traditional “online course” with the belief that this is a training program about two-way communication and conversations, and as such should be delivered in […] - [Thank You - Zoom Training](https://philmjones.com/thank-you-zoom-training/): Thanks a million Your application has been received – we’re looking forward to getting started! We will be in touch shortly to arrange scheduling. Thanks a million, Thank you! Your application has been received – we’re looking forward to getting started! We will be in touch shortly to arrange scheduling. Thanks a million, - [Zoom Training](https://philmjones.com/zoom-training/): Zoom Training Hire Phil to Train Your Team For many businesses and teams, the option of bringing Phil in is price prohibitive and without having a larger event and the budget to go with it, it is too easy to think that the possibility of having a private training for your organization is an impossibility. Knowing this reality, Phil and the team have created a unique solution that allows specific groups to access a highly reduced rate providing they meet some very specific criteria: Presentation up to 90 mins in a educational workshop style Up to 50 attendees live at […] - [The Magic of Words](https://philmjones.com/the-magic-of-words/):  5/5 What if you could help your children understand the power and importance of the words they speak each day? Buy on Amazon.com Change your WORDS – Change your WORLD From the very first sound that leaves the mouth of a child, both you and they learn that what they say has the ability to impact and influence the behavior of others around them and that what we say holds immense power. The Magic of Words captures many profound lessons shared in the book Exactly What to Say® by best-selling author and multiple award-winner Phil M. Jones, and integrates them into a fun […] - [Richman Residences](https://philmjones.com/richman-residences/): Our HOMES “Tasty food, set inside a lovely coffee house.” It was an real incredible experience for me. The quality of food was only matched by the quality of service I got. I wish I can keep the flavor in my mouth for ever. Thanks for making the evening an unforgettable one. Sandra Files Tasty Breakfast I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec mattis pulvinar  Birthdays & Events I am text block. Click edit button to change this text. Lorem ipsum dolor sit […] - [Open Book Mastermind](https://philmjones.com/open-book-mastermind/): Phil M Jones Hosts… Ready to Elevate your Professional Speaking Business? You already know just how much of a difference just  one day can make to your life. You have created moments for many others and despite your consistent successes in front of audiences are left wondering how you can step up to the next level.  Too often I am asked questions like… What should my fees be today? When should I raise my fees? How do I best position my topics? What can be done to create more predictable income? What is missing from my brand assets? How do I breakthrough […] - [Personal Certification - The Archuletta Team Event](https://philmjones.com/archuletta-event/): Personal Certification Mastermind An immersive and rigorous experience led personally by Phil M Jones to help elite professionals master the power of their words in many of life’s critical conversations. 23-24 May 2023 The Ritz Carlton Laguna Niguel, CA SOLD OUT Limited to just 16 people Included in your registration fee: Expert guided program giving deep understanding of the science and application of Magic Words and how to use them with integrity to influence Role play and mastermind with the Master Mind of word craft to gain a fair advantage in your industry Collaborate with other elite professionals and learn […] - [Personal Certification - The Archuletta Team](https://philmjones.com/archuletta/): Personal Certification Mastermind An immersive and rigorous experience led personally by Phil M Jones to help elite professionals master the power of their words in many of life’s critical conversations. 23-24 May 2023 The Ritz Carlton Laguna Niguel, CA SOLD OUT When you get a person to say yes on your terms, what ends up happening is that trust tends to have a transactional life span. What if you could take a person on a conversational journey that allows them to come to terms of yes on their terms and that yes turns into a lifelong client who trusts you […] - [LIT Videobook - Exclusive Offer](https://philmjones.com/lit/): Exclusive Videobook Offer Use the special promo code EWTSVIP to enjoy the videobook with 80% off the usual price. Get yours now $25 Just $5 Use the special promo code EWTSVIP to enjoy the videobook with 80% off the usual price. Get yours now Exactly What to Say® THE VIDEO BOOK  4.5/5 https://vimeo.com/654929647 The best-selling book by Phil M Jones is now available in video format from LIT Videobooks. This 48 minute video featuring exclusive interviews and engaging animation was produced by Emmy-award winning filmmakers, bringing the book to life. Make it easy for everyone in our organization to embrace the magic […] - [Phil M Jones - Speaker Fees](https://philmjones.com/motivational-speakers/philmjones-speaker-fees/): Phil M Jones – Speaker Fees Trustedby: Thanks for stopping by. Chances are you’re exploring how to bring Phil into your next event. “You were an absolute JOY to work with and I can’t tell you how amazing the feedback has been. Truly incredible presentation. I should start sending you all the “implementation” I have received in emails from colleagues and other Buds. The material covered and takeaways were invaluable!!! Again, you were beyond fantastic and nothing but 100% feedback from our attendees and staff. I even may dare to say you are the first keynote standing ovation to happen […] - [Thank You - Agent Certification Mastermind](https://philmjones.com/agent-certification-thank-you/): Thanks a million Your application has been received – we’re looking forward to getting started! Thanks a million, Thank you! Your application has been received – we’re looking forward to getting started! Thanks a million, - [Certified Guides - Bulk Orders](https://philmjones.com/certified-books-order/): Certified Guides – Book Order Bulk book orders for Certified Guides are now handled through our store. Visit the store - [EWTS Launch - BFFs](https://philmjones.com/bff/): BFFS ONLY – PERSONAL INVITATION FROM PHIL M JONES – ACCESS FIRST EDITION COPIES JOIN THEEXCLUSIVELAUNCH TEAM PERSONAL MASTERCLASSWITH PHIL May 2nd 2022- Understanding Your Critical Conversations May 9th 2022 – Rejection Free Openings and Perspective Changers May 16th 2022 – Assumptive Frames and Labelling May 23rd 2022 – Staying in the Game and Making Conversations Count - [EWTS Launch](https://philmjones.com/launchteam/): JOIN THE LAUNCH TEAM – PERSONAL INVITATION FROM PHIL M JONES – 12 FIRST EDITION COPIES JOIN THEEXCLUSIVELAUNCH TEAM PERSONAL MASTERCLASSWITH PHIL May 2nd 2022- Understanding Your Critical Conversations May 9th 2022 – Rejection Free Openings and Perspective Changers May 16th 2022 – Assumptive Frames and Labelling May 23rd 2022 – Staying in the Game and Making Conversations Count - [Thank You - Certified Guides Pre-Questionnaire](https://philmjones.com/thank-you-certified-guides-pre-questionnaire/): Thanks a million Your questionnaire has been received – we’re looking forward to getting started! Thanks a million, Thank you! Your questionnaire has been received – we’re looking forward to getting started! Thanks a million, - [Certified Guides - Questionnaire](https://philmjones.com/certified-guides-questionnaire/): As we all prepare for you becoming certified as an Exactly What to Say® Guide, it is important for all of us that we go in with our eyes open and also make the most of the in-person experience for the initial mastermind.  To help accelerate the first step in our work together – please take a few moments to fully complete the short questionnaire below. Thanks a million, - [Exactly What to Say Videobook](https://philmjones.com/ewts-videobook/): Are you open-minded to watching your books? Get yours now Exactly What to Say® THE VIDEO BOOK  4.5/5 The best-selling book by Phil M Jones is now available in video format from LIT Videobooks. This 48 minute video featuring exclusive interviews and engaging animation was produced by Emmy-award winning filmmakers, bringing the book to life. Make it easy for everyone in our organization to embrace the magic words for influence and impact that has made millions of business people more effective and successful at their jobs. What are LIT Videobooks? A cutting edge and immersive way to consume bestselling non-fiction books, allowing the 67% of […] - [Thank You - EWTS Digital Order](https://philmjones.com/thank-you-ewts-digital-order/): Thank you so much for your order. I am excited to learn more about how you plan to use the book. My team will soon provide you with your unique link to download the book. You can connect with me on Instagram, LinkedIn, Facebook and Twitter, and should you choose to tag me in your pictures, you may just benefit from a bonus video message for the recipients of the books. Instagram Linkedin-in Facebook-f Twitter Keep being brilliant, - [Digital Orders](https://philmjones.com/digital-orders/): Order your digital copy of - [Thank You - Share Your Story](https://philmjones.com/thank-you-share-your-story/): Thank you so much for sharing your story. Hey, could you do me one more favor? Please record a message that describes how this book has helped you and why others should learn from it too.  Thanks a million, Using an iPhone or iPad?Just open directly in Safari and it works like a dream. - [Share Your Story](https://philmjones.com/share-your-story/): Share YOUR Story Thank you so much for being one of the great ones that has taken the guidance in the book Exactly What to Say® and turned idea into reality. Yes, it’s a book or my “Magic Words”, but the real success comes from when you embody both the principles and examples of the work and make them your own. How much you choose to do depends on how important success is in each opportunity. But never don’t do the work before the work. To help others understand just how impactful these subtle changes can make in their own […] - [Thank You - ShopFix Order](https://philmjones.com/shopfix-thanks/): Thank you so much for your order You can connect with me on Instagram, LinkedIn, Facebook and Twitter, and should you choose to tag me in your pictures, you may just benefit from a bonus video message for the recipients of the books. Instagram Linkedin-in Facebook-f Twitter Keep being brilliant, - [ShopFix - Exactly What to Say](https://philmjones.com/shopfix/) - [Thank You - The Magic of Words Bulk Orders](https://philmjones.com/thanks-tmow-bulk/): Thank you so much for your order. I am excited to learn more about how you plan to use the books. My team will soon let you know when they are on their way, and once you have received them, please consider grabbing some photos and sharing with us on social media. You can connect with me on Instagram, LinkedIn, Facebook and Twitter, and should you choose to tag me in your pictures, you may just benefit from a bonus video message for the recipients of the books. Instagram Linkedin-in Facebook-f Twitter Keep being brilliant, - [Bulk Orders - The Magic of Words](https://philmjones.com/bulk-themagicofwords/): EXACTLY The Right Books Now you can buy The Magic of Words in quantities of 10 or more for just $13.50 each You can now order multiple copies of The Magic of Words in quantities of 10 or more for just $13.50 per copy inclusive of shipping to one single address within North America. You’ll also have the opportunity to request a custom video message from Phil to accompany the books. If you require quantities of 500 or more, or for bulk orders that require shipping outside of North America, please email your enquiry directly to Tara at tara@philmjones.com. Thank you […] - [What is Phil M Jones' Net Worth?](https://philmjones.com/phil-m-jones-net-worth/): What is Phil M Jones’ net worth? Through a combination of random social media likes, his love of Bourbon, cute British accent, fanboying of Ed Sheeran and a highly scientific Excel spreadsheet, it’s been concluded that Phil M Jones’s net worth is something like $27.28365465 million. And 45 cents (if you want to a really specific random number). To clarify and answer your burning question in full: Phil M Jones’ net worth is estimated to be $27.28365465 million. Well now I have your attention, I can tell you that that part of the words you see above is nonsense. In fact […] - [Exactly What to Drink](https://philmjones.com/drink/): Exactly what to drink What is Exactly What to Drink? Exactly What To Drink is the result of an idea between Phil and one of his closest friends to one day have their own Bourbon. Despite the challenge of discovering just what it would take to make this a reality, Phil made it happen and Exactly What To Drink was developed, distilled, bottled and labelled by a distillery in Brooklyn, NY. Why Bourbon? Phil hasn’t always loved the taste of Bourbon, but over the years it has become his drink of choice, at home, with friends and on his travels. […] - [Thank You - Some Me & You Time](https://philmjones.com/thanks-me-you/): Thank you so much for committing for us to invest some time together. Give some clear thought to exactly how you will make the most of our session and if it helps, share as much of your circumstances and objectives ahead of time so that I can serve you better in our session. Tara will be in touch to schedule the session and share meeting links. Looking forward to connecting. Thanks a million, - [Thank You - 90 Seconds Signup](https://philmjones.com/thanks-90s/): Thank you so much for subscribing to receive my emails. My promise to you is to be as helpful and useful as possible and I will write to you as often as I have something worth sharing. Whilst I have your attention – I have two things for you to consider: I would love to connect with you further and have a simple ask… If you have a copy of one or more of my books, would you be open minded to snapping a selfie with it and sharing on Instagram? If so, please tag me @philmjonesuk so that we […] - [Thank You - Custom Books](https://philmjones.com/thanks-custom-books/): Thank you so much for your order. I am excited to learn more about how you plan to use the books.  My team will soon be in touch to discuss your requirements and map out the timeline to produce your custom books.    Thanks a million, - [Thank You - EWTSRE Bulk Orders](https://philmjones.com/thanks-ewtsre-bulk/): Thank you so much for your order. I am excited to learn more about how you plan to use the books. My team will soon let you know when they are on their way, and once you have received them, please consider grabbing some photos and sharing with us on social media. You can connect with me on Instagram, LinkedIn, Facebook and Twitter, and should you choose to tag me in your pictures, you may just benefit from a bonus video message for the recipients of the books. Instagram Linkedin-in Facebook-f Twitter Keep being brilliant, - [Thank You - EWTS Bulk Orders](https://philmjones.com/thanks-ewts-bulk/): Thank you so much for your order. I am excited to learn more about how you plan to use the books. My team will soon let you know when they are on their way, and once you have received them, please consider grabbing some photos and sharing with us on social media. You can connect with me on Instagram, LinkedIn, Facebook and Twitter, and should you choose to tag me in your pictures, you may just benefit from a bonus video message for the recipients of the books. Instagram Linkedin-in Facebook-f Twitter Keep being brilliant, - [Thank You - Contact](https://philmjones.com/thanks-contact/): Thank you so much for your inquiry. Your request has been received and will be passed to the relevent member of the team. If you are looking to book Phil for an event and are looking to understand more about rates and availability, please contact Tara Black (Phil’s assistant) at tara@philmjones.com. Thanks a million, - [Thank You - Training](https://philmjones.com/thanks-training/): Thank you so much for your inquiry. I look forward to learning more about what you are hoping to achieve. Your request has been received and you will soon hear back from Tara to learn more about your plans and how we can help you meet your objectives.  Thanks a million, - [Thank You - Virtual](https://philmjones.com/thanks-virtual/): Thank you so much for your inquiry. I love to speak with new audiences and even though we may not be able to meet in person, I am sure we can create some magic together in this virtual environment.  Your request has been received and you will soon hear back from Tara to learn more about your event and how we can help you meet your objectives.  Thanks a million, - [Thank You - Speaking](https://philmjones.com/thanks-speaking/): Thank you so much for your inquiry. I love to speak with new audiences and hope that the availability lines up so we can work together. Your request has been received and you will soon hear back from Tara to learn more about your event and how we can help you meet your objectives.  Thanks a million, - [Thank You](https://philmjones.com/thanks/): Thanks a million Your message has been received successfully. Thank you! Your message has been received and we will get back to you as soon as possible. We look forward to speaking to you soon. Thanks a million, - [How to Persuade and Get Paid](https://philmjones.com/persuade/): Try Audible and Download for Free A sales training workshop for Business Owners Sales Professionals Fund Raisers Community Leaders Entrepreneurs EVERYONE . Have you ever dreamed of something for your future life? Perhaps something so audacious and obnoxious that even those closest to you thought was ridiculous? One of those ‘somethings’ was a goal I wrote down back in 2010. Early in my professional speaking career, I was sat at a comedy show in a theatre and I turned and shared with a friend, that one day, I will perform in a theatre that is meant for the arts and deliver a one-man show […] - [Citizens Bank - Well that was fun!](https://philmjones.com/applause-citizens/): Well that was fun! It was a huge privilege to host this series and the guiding light through all episodes was to deliver an experience for you and your success. Knowing that we don’t get a chance to chat following this epic experience, it would be fabulous to hear your comments, highlights and top takeaways. Please take a moment to share your words of support and encouragement here. Thanks a million, - [Crystal Washington: Future](https://philmjones.com/words-with-friends/crystal-washington-future/): Crystal Washington: Future In today’s show of Words with Friends, Phil interviews futurist, technology strategist, and author, Crystal Washington. Our main theme for today’s show is the word, “future”. Crystal studied hospitality before gravitating towards digital marketing, and then futurism. So what exactly is futurism? And what is the role of a futurist? Crystal explains how she uses data to drum up possible future scenarios. Her work helps organizations and people keep pace with the changing times. While most of us are aware that the shift towards newer technology is inevitable, we are still afraid of change. Can a focused […] - [Lex Gillette: Vision](https://philmjones.com/words-with-friends/lex-gillette-vision/): Lex Gillette: Vision In today’s show, Phil interviews Lex Gillette, a blind paralympic athlete and motivational speaker from Raleigh, North Carolina. Our main theme for today’s show is the word, “vision”. When Lex was just 8, he lost his eyesight in a freak accident. But this did not stop him from pursuing his first love – sports. Of course, Lex’s mother and coach helped him a great deal along the way. Lex shares his initial apprehensions when he first started competing as a member of the middle-school track team. For most of us, it is difficult to fathom the difficulties […] - [Chris Lambert: Competition](https://philmjones.com/words-with-friends/chris-lambert-competition/): Chris Lambert: Competition In today’s show of Words with Friends, Phil interviews Chris Lambert, a former professional sprinter from England. Chris, a Harvard graduate is also an Olympian. Our main topic for today’s show is the word, “competition”. We start this show by attempting to define what competition truly means. Athletes, professionals, and entrepreneurs have to deal with competition daily. But, are you really competing with your peers? Or are YOU your biggest competitor? Chris who managed to compete at the highest levels in professional sports has some interesting insights to share on this topic. The ONE thing that makes […] - [Denise Jacobs: Criticism](https://philmjones.com/words-with-friends/denise-jacobs-criticism/): Denise Jacobs: Criticism In today’s show of Words with Friends, Phil interviews author, speaker, and creativity evangelist Denise Jacobs. Our main theme is the word, “criticism”. Most people are not receptive to criticism. When criticized, most of us tend to become defensive and look for faults in other people instead of looking inwards. This is because pointing a finger is way easier than indulging in painful introspection. When others criticize us or we are brave enough to do some self-criticism, often we question our deep-set beliefs that we had for many years. But, is criticism really necessary for self-improvement? Another […] - [Season 4: Welcome](https://philmjones.com/words-with-friends/season-4-welcome/): Season 4: Welcome This season is different. In this season, we’re going to tackle BIG topics, BIG conversations, things that matter right now, speaking to some people that really get it. They really understand what it’s like. To be coming from a different position. Now, I am not exactly sure how this season is going to shape up. This show is for you, to give you access to people you may not be aware of and to deliver you some information that perhaps you weren’t aware of. This podcast has always had one simple goal. The goal is for you […] - [Tony Chatman: Bias](https://philmjones.com/words-with-friends/tony-chatman-bias/): Tony Chatman: Bias In today’s show of Words with Friends, Phil interviews Tony Chatman. As a much sought-after speaker, Tony helps organizations and individuals facilitate complex conversations around diversity and inclusion both at work and in personal life. Our topic for today’s show is the word, “Bias”. For the longest time, Tony deliberately steered away from talking about unconscious bias and diversity & inclusion. Being a Black guy, Tony was not sure how he would be perceived – and whether he would be able to get the right message across to his audience. Since he was a young boy, Tony […] - [Season 3: Finale](https://philmjones.com/words-with-friends/season-3-finale/): Season 3: Finale I hope you enjoyed season three of Words With Friends. We had some amazing chats with amazing friends this season. Take a listen to some of our highlights.  Things are going to change up a little for next season. And I believe what we’re going to do next is less about something that you’re going to like and more about something that you NEED to listen to. - [Jimmy Mackin: Marketing](https://philmjones.com/words-with-friends/jimmy-mackin-marketing/): Jimmy Mackin: Marketing In today’s show of Words with Friends, we interview Jimmy Mackin, CEO, Curaytor. Jimmy provides marketing services in the real estate space. The word that we have chosen to talk about in today’s show is “marketing”. We start this show by attempting to define “marketing” – an often misunderstood word. Is the purpose of marketing to grab attention? And should a marketing campaign always result in an increase in revenues? The next segment of the show will be particularly interesting as we discuss how you figure out a winning marketing angle and then correctly position yourself. To […] - [Clay Hebert: Clarity](https://philmjones.com/words-with-friends/clay-hebert-clarity/): Clay Hebert: Clarity In today’s show, Phil interviews Clay Hebert, creator of The Perfect Intro, The Perfect Calendar, and The Perfect Brand. Our main theme for today is the word, “clarity”. We talk about clarity from a professional point of view. As the virus continues to disrupt the livelihood of many, how can you stop, pivot, and grasp the new normal? How can you get a 30,000-foot view to truly understand what’s going on? Listeners will first learn how a mentor on your side can help you gain clarity. If you are feeling stuck and confused, a mentor can act […] - [John Ruhlin: Present](https://philmjones.com/words-with-friends/john-ruhlin-present/): John Ruhlin: Present In today’s show of Words with Friends, Phil interviews international keynote speaker, John Ruhlin. The word for today’s show is “present”. Considering the current circumstances, this word perhaps has never been more important and relevant. Right now, is it more of a challenge to “be present” as our mind tends to drift to bigger problems brought on by the pandemic. But by doing so, aren’t we being really unfair to our families and friends who are just looking to have a heartfelt conversation with us? Like most of us, John shares how he is struggling with this […] - [David Horsager: Trust](https://philmjones.com/words-with-friends/david-horsager-trust/): David Horsager: Trust In today’s show of Words with Friends, Phil interviews leadership keynote speaker and author, David Horsager. Our theme for today’s show is “Trust”.  In the current situation, when the whole world is grappling with the virus outbreak, maintaining trust has, perhaps, never been more difficult. But, we need to strive to choose the harder right rather than the easier wrong. So, how can we retain trust in these challenging conditions? One of the main themes that we touch upon is the need to maintain transparency. If you are a business owner struggling to retain your employees, it is […] - [Well, that was fun!](https://philmjones.com/applause/): Well, that was fun! I enjoyed spending time with you and I’m looking forward to seeing what you put into practice. Just imagine what would happen if you put your notes into action straight away. For now, could I ask a favor? You see, I miss LIVE events. I miss the interaction in the corridor, the conversations over a book signing and dare I say it, the occasional late night bar chat as we reconnect hours after the event. If you took value from our time together, want to continue the conversation or just have some words of gratitude or acknowledgement – I am […] - [Alison Stratten: Family](https://philmjones.com/words-with-friends/alison-stratten-family/): Alison Stratten: Family In today’s show of Words with Friends, Phil interviews author, producer and content creator, Alison Stratten. Our topic for today’s show is “Family”. Family means different things to different people. For Alison, her family is her purpose, her foundation – that gives her stability. Her life revolves around her five kids, ranging from 13 to 23.  During this virus outbreak, Alison shares that like most people, her family is also under lockdown.  How have her family dynamics changed in the wake of COVID-19? While some of her kids are coping fine with social distancing, Alison reveals that […] - [Sylvie di Giusto: Image](https://philmjones.com/words-with-friends/sylvie-di-giusto-image/): Sylvie di Giusto: Image In today’s show of Words with Friends, Phil interviews Sylvie Di Giusto, keynote speaker, and renowned image consultant. Sylvie helps her clients create more favorable impressions in front of their customers and employees.  In today’s show, we talk about the word, “image”. This word has been often misunderstood and often viewed as shallow and superficial. However, Sylvie shares how creating a positive image requires you to look inwards, work on your gaps, and improve.  Listeners will learn that rather than relying on external appearances, the best way to improve your image is to build your confidence. This […] - [Lifewave](https://philmjones.com/lifewave/): It is a huge pleasure and privilege to host this very special series of virtual events for the Lifewave community. Yes I LOVE working with you, I am excited to share with you some of my incredibly talented friends, but the real stars of this series are YOU and what you are going to go on to achieve next. If you have questions, or scenarios that my input or answers can help you to elevate your own performance and step up your success, then I want to know about them. Complete the form here and on week 3 of our series, I will […] - [Mark Bowden: Lying](https://philmjones.com/words-with-friends/mark-bowden-lying/): Mark Bowden: Lying In today’s show, we interview Mark Bowden, body language key-note speaker, and bestselling author.   As a body language expert, Mark is adept at determining if a person is lying or telling the truth – which brings us to the moot question. Is it really bad to lie?   Is it really advisable to be brutally honest in all situations? Mark goes on to share why, to be socially adept, it is important to lie sometimes.  Whether it is political leaders “lying” to assuage the public in times of a grave crisis or parents attempting to shelter their children from […] - [Chris Ducker: Productivity](https://philmjones.com/words-with-friends/chris-ducker-productivity/): Chris Ducker: Productivity In today’s show,  we interview Chris Ducker, founder, Youpreneur and author, Virtual Freedom: How to Work with Virtual Staff to Buy More Time, Become More Productive, and Build Your Dream Business.  As “work-from-home” becomes the new normal in the wake of the coronavirus outbreak, all of us are struggling to maintain a healthy work-life balance. While it is natural to feel stress and overwhelm in these trying times, Chris shares some simple yet effective measures which can help you boost your productivity and protect your business.  Particularly, listeners will learn how they can avoid some of the […] - [Meals From Marlow](https://philmjones.com/marlow/): Tom Kerridge and a group from Marlow have launched a voluntary initiative, currently providing 750 free meals a day to local healthcare workers, other frontline workers and deserving people within the community. To add my support, I am donating 1000 copies of my book, Exactly What to Say to support their valiant efforts. For a £10 donation, I will ship you a copy of the book at my expense and your ENTIRE donation will be passed to Meals from Marlow to support their efforts. So many are going above and beyond in these times and all tokens of gratitude will […] - [Amy Port: Performance](https://philmjones.com/words-with-friends/amy-port-performance/): Amy Port: Performance In today’s show of Words with Friends, Phil interviews Amy Port, Co-Founder and President, Heroic Public Speaking. Today we are going to talk about “performance”. And there is no one better suited than Amy to give us some nuanced insights on this topic. Drawing on her years of coaching experience, Amy shares how listeners can improve their public speaking skills. Many of us fail to realize that subject matter expertise does not translate into public speaking expertise.  So, how can we reign in our nervousness when speaking on stage in front of thousands of people? The biggest […] - [Kate O'Neill: Humanity](https://philmjones.com/words-with-friends/kate-oneill-humanity/): Kate O’Neill: Humanity In today’s show, Phil interviews Kate O’Neill, speaker, author, an expert on better tech for business & people, & transformation.  What does humanity mean to Kate? What does “being human” mean? Is it our love and passion that makes us human? Is it our creativity? Or maybe our problem-solving skills? We kickstart today’s show by attempting to answer this rather convoluted question.  With the coronavirus outbreak bringing the whole world to a grinding halt, stresses are at an all-time high. And, fear and uncertainty are at the back of everyone’s mind.   None of us are at our […] - [Words with Friends: Welcome to Season 3](https://philmjones.com/words-with-friends/season-3-welcome/): Welcome to Season 3 of Words with Friends This is a brand new season of Words With Friends and my team and I are excited to be back.  We will be featuring some of the sharpest minds in the industry as well as the world’s greatest thought leaders that I have the pleasure to call my friend.  Each episode will have a theme surrounding one word and has it relates to our current world today.  - [Marcus Sheridan: Integrity​](https://philmjones.com/words-with-friends/marcus-sheridan/): Marcus Sheridan: Integrity How to Adapt, Pivot and Deal with the COVID-19 Challenge In today’s show, Phil interviews Marcus Sheridan, a highly sought after international keynote speaker.  Our main theme for today is integrity. During these challenging times, are we doing things that are lacking integrity? Are we treating our family members, our colleagues, our clients and our peers with utmost integrity?  Marcus Sheridan is not only a highly sought after international keynote speaker, but is a real straight-shooter and admits this is easier said than done – especially in the current circumstances. He shares how he is going out […] - [Curaytor Books](https://philmjones.com/curaytor-books/) - [Personalised Books](https://philmjones.com/lets-get-personal/): Let’s get personal The perfect gift from Interested in ordering books in bulk? Access discounted prices here » Choosing the perfect gift for others in the holiday season can be a real dilemma… The one thing that I have realized through the years is, the best gifts are the ones that… a) Keep on giving b) Are personal and just for me  If you are still undecided about the perfect gift for your team member, friend, client or prospect – then an option you may wish to consider is a personalized version of one or more of my books? The […] - [Book Giveaway - You've Won!](https://philmjones.com/winner/): You’re a winner! Complete this form to let us know where to send your books. - [Welcome from Instagram](https://philmjones.com/ig/): Thanks for coming over from Instagram to learn more Thanks for coming over from Instagram to learn more. You and your success is the fuel for all my work and knowing you have more of your potential to realise keeps me busy creating and sharing more for you. New content is available in dozens of spots regularly and that includes blogs, videos, podcasts and more. Below you can find EXACTLY what you are looking for to learn more about how my work can help you to do better in your work. If you want to stay updated on what’s new […] - [Bulk Orders - Exactly What to Say for Real Estate](https://philmjones.com/bulk-ewts-real-estate/): EXACTLY The Right Books Now you can buy Exactly What to Say® for Real Estate in quantities of 10 or more for just $9.50 each You can now order multiple copies of Exactly What To Say® for you and your team, colleagues, delegates and clients in quantities of 10 or more for just $9.50 per copy inclusive of shipping to individual addresses or one single location. The perfect solution for training, events and to let more people benefit from this powerful little book from Phil M Jones, Chris Smith and Jimmy Mackin, and you’ll also have the opportunity to request […] - [99" Consultations](https://philmjones.com/99minutes/): 99 Minutes Complete this form as fully as you can to help you to make the most of your call with Phil.  - [Exactly What They Say About Phil](https://philmjones.com/exactly-what-they-say/): EXACTLY what clients say Speaking Workshops Virtual Training Choosing someone to deliver at your event is a challenging and important role. Being able to see examples of their previous work and understand their content is part of the decision-making process, another part is understanding EXACTLY what they are like to work with as people and how they perform both on and off the stage. To help you understand what you are really getting when you hire Phil, it may help to hear from others like you and discover EXACTLY what they experienced before, during and after engaging with Phil for […] - [Secret Project](https://philmjones.com/secret/): EXACTLY. You’re invited to take part in a Secret Project. We can’t tell you EXACTLY what it is yet. But rest assured that Phil has big plans and wants to get YOU involved. Simply click on the big red button to record a question that you would like some of Phil’s personal insight into about a business situation, life challenge or perhaps you are just searching for “exactly what to say” for a specific set of circumstances. The rest will be revealed soon… Using an iPhone or iPad?Just open directly in Safari and it works like a dream. - [Bulk Orders](https://philmjones.com/bulk-orders/): EXACTLY The Right Books Black Friday Exclusive Place your bulk order of any product here by midnight EST on Sunday December 1st 2024 and we will double the quantity of your order for free! Days Hours Minutes Seconds This offer has now expired Now you can buy Exactly What to Say® in quantities of 10 or more for just $9.50 each You can now order multiple copies of Exactly What To Say® for you and your team, colleagues, delegates and clients in quantities of 10 or more for just $9.50 per copy inclusive of shipping to one address worldwide. Extra […] - [Custom Books](https://philmjones.com/custom-books/): Exactly The Right Book Your customized version of Phil’s best selling book Are you looking for the ideal, custom created and unique addition to your training event, conference or to gift to clients? Now Phil’s best selling book Exactly What To Say® is available for you to customize. Add your own branding, colour scheme, cover testimonial, foreword and even work with Phil to tweak the book contents to suit your company or industry, with examples that will inspire your teams and clients. There are so many ways that these custom products are being used already: A high value, high impact […] - [Jess Pettitt: Normal](https://philmjones.com/words-with-friends/jess-pettitt-normal/): Jess Pettitt: Normal Jess Pettitt is possibly my newest friend of this season. I have heard so much about her from mutual acquaintances and we had regularly been in the same rooms but never really had time to connect. That’s why I invited her to chat with me via zoom and thought you fine people might enjoy eavesdropping. Jess wrote the book Good Enough Now and is a living dictionary definition of the term “Good People” – So what did I choose to chat with Jess about… Obviously I picked the simplest option! In Episode 9 I talk to Jess […] - [Scott McKain: Service](https://philmjones.com/words-with-friends/scott-mckain-service/): Scott McKain: Service You know those moments when you imagine that the people you see as heroes become your friends. Meeting Scott McKain and now having him as a dear friend allows me to live out that dream several times a year. The man is truly ICONIC – so it’s no surprise that is what he has titled his latest book. If you have not read his work or are unfamiliar with his work, that needs to change right now!!!! Scott spends much of his life helping the world’s best brands, get better! His insights into customer service and consumer […] - [Toni Newman: Innovation](https://philmjones.com/words-with-friends/toni-newman-innovation/): Toni Newman: Innovation When I grow up, I want to be more like my brilliant friend, Toni Newman. We met through a beautiful community of speakers and in every interaction I become more in awe of this ladies talents. As the third Canadian in this series it would indicate that there are good things in the water across that border because Canada sure has some exceptional people! This episode is simply stellar. So many practical, thought-provoking and actional takeaways that come from our chat about a hugely overused and underappreciated word. In “Words With Friends” you get to hear me […] - [Scott Stratten: Speaking](https://philmjones.com/words-with-friends/scott-stratten-speaking/): Scott Stratten: Speaking In Matthew McConaughey’s famous oscar acceptance speech, he mentioned that you need 3 things… Someone to look up to Something to look forward to A Hero to chase In my world, I have a friend that delivers me all 3 of those requirements in one human. He is a role model in both my personal and professional life, I look forward to every time I am in the presence of him and his incredible wife Alison and damn I wish I could catch up with him. The man is a living legend and I was tempted to […] - [Leslie Ehm: Authenticity](https://philmjones.com/words-with-friends/leslie-ehm-authenticity/): Leslie Ehm: Authenticity Leslie Ehm is one of the most incredible people in the world. Giant heart, talent in abundance and more energy than the Duracell bunny! She has SWAGGER in abundance and spends much of her life helping others to unleash their brilliance with her training company, Combustion. I feel very fortunate to see Leslie as a dear and true friend, and choosing the word for today’s discussion was easy… In Episode 5 I talk to Leslie Ehm who shares her insight into the word “Authenticity”. Listen in on our conversation and enjoy being a fly on the wall […] - [Mike Ganino: Culture](https://philmjones.com/words-with-friends/mike-ganino-culture/): Mike Ganino: Culture Mike Ganino has huge talent, a giant heart and even bigger hair. We met through a number of shared connections and I first got to see Mike in action virtually. On numerous occasions I would witness him give to groups, share wisdom and steer the vibe and feeling of a conversation to outcomes that benefit everybody. I then found out he literally, wrote the book on creating corporate culture! In Episode 4 I talk to Mike Ganino who shares his insight into the word “Culture”. Seemed like the natural fit! Listen in on our conversation and enjoy […] - [Brian Fanzo: Community](https://philmjones.com/words-with-friends/brian-fanzo-community/): Brian Fanzo: Community Damn I love me some Fanzo!! Brian is a brilliant human, a great friend and an ambassador for all things digital. We have spoken at the same event a few times, we have hung out in far too many bars and my goodness, this man speaks faster than even me! Often quizzed on branding, digital marketing, live-streaming and millennials I figured it would make sense to talk about something completely different… In Episode 3 I talk to Brian Fanzo who shares his insight into the word “Community” and I know I shouldn’t say it, but this is […] - [David Burkus: Networking](https://philmjones.com/words-with-friends/david-burkus-networking/): David Burkus: Networking David Burkus is so freakin’ smart. A friend I have enjoyed cocktails with in Manhattan, brainstormed about book marketing and debated the trials and tribulations of the world of speaking. You may already know David from his books, Under New Management or Friend of a Friend, perhaps you have seen him deliver his infamous Tedx Talk on Ted.com about knowing what your co-workers get paid… All I know is that this conversation was a blast. In Episode 2 I talk to David Burkus who shares his insight into the word “Networking” – It only seemed right, given […] - [Jon Acuff: Motivation](https://philmjones.com/words-with-friends/jon-acuff-motivation/): Jon Acuff: Motivation Jon Acuff is brilliant! I met him as we both found ourselves on the same tour of speaking events with one client and we bounced to a few cities together. Not only is he awesome on the stage, he has so much more to offer outside of his stage performances. You may know him from his incredible books: Quitter, Start, Do-Over and Finish. In this episode of “Words With Friends” you get to hear me hanging out with a buddy and building a conversation around a word of my choice. In Episode 1, I talk to Jon […] - [Videos](https://philmjones.com/videos/): Video Gallery About Phil https://vimeo.com/265349299 Phil M Jones – Keynote Speaker https://vimeo.com/489339052 Phil M Jones – Virtual Keynote Speaker https://vimeo.com/224169229 Q&A with Phil M Jones Phil Live https://vimeo.com/224172577 Phil on Influence https://vimeo.com/359648450 Phil M Jones – Sales Trainer https://vimeo.com/604737671 Phil M Jones – American Equity https://vimeo.com/224173158 “Making Your Own Luck” https://vimeo.com/499653510 Phil M Jones Live – Here’s Exactly What to Expect https://vimeo.com/489860577 Phil M Jones at YouPreneur Interviews https://www.youtube.com/watch?v=nko8ToigOL4 Trend Hunter Interview https://www.youtube.com/watch?v=HYFjR6tJ5Jo The Advice Show https://vimeo.com/500030757 Best Seller TV https://vimeo.com/270113227 Phil M Jones on Global News Success Tips https://www.youtube.com/watch?v=2lrAOJ9n-fM Stop Trying Your Best https://www.youtube.com/watch?v=aVYtauSvClE The Secret to Success https://www.youtube.com/watch?v=H6FXDDJwR7Y […] - [Todd Henry: Creativity](https://philmjones.com/words-with-friends/todd-henry-creativity/): Todd Henry: Creativity The fantastic Todd Henry shares his insight into the word “Creativity”. Listen in on our conversation and enjoy the learning from being a fly on the wall to our discussion. Resources Find out more about Todd Henry here: Website: www.toddhenry.com Todd Henry on Amazon Twitter: @ToddHenry Todd Henry on LinkedIn The full transcript Phil Jones: Hello, and welcome to this next edition of “Words with Friends”. This is where I talk about a word, with a friend. It really is that kind of simple. And today’s word of choice is the word “creative”. To help me understand more about […] - [Tamsen Webster: Branding](https://philmjones.com/words-with-friends/tamsen-webster-branding/): Tamsen Webster: Branding The wonderful Tamsen Webster shares her insight into the word “Branding”. Listen in on our conversation and enjoy learning from being a fly on the wall to our discussion. Resources Find out more about Tamsen Webster here: Website: www.tamsenwebster.com Twitter: @tamadear Tamsen Webster on LinkedIn The full transcript Phil Jones: So here we are today, late in the day on a Friday, so I know that’s not the time you’re watching this, but that’s the time that I’m speaking with one of my good friends, Tamsen. So, I have Tamsen Webster here. Hi, Tamsen! Tamsen Webster: Hello, Phil. How […] - [Jay Baer: Remarkable](https://philmjones.com/words-with-friends/jay-baer-remarkable/): Jay Baer: Remarkable The “Remarkable” Jay Baer shares his insight into that very word. Listen in on our conversation and enjoy learning from being a fly on the wall to our discussion. Resources Find out more about Jay Baer here: Website: www.jaybaer.com Jay Baer on Amazon Twitter: @JayBaer Jay Baer on LinkedIn The full transcript Phil Jones: Here we are again on Words With Friends. This where we talk about a word with one of my friends. Today we have my good friend, Jay Baer. Jay Baer: Hello, Phil. Fantastic to be here. I’m excited for our word, as well. Phil Jones: […] - [Michael Bungay Stanier: Coaching](https://philmjones.com/words-with-friends/michael-bungay-stanier-coaching/): Michael Bungay Stanier: Coaching The excellent Michael Bungay Stanier shares his insight into the word “Coaching”. Listen in on our conversation and enjoy learning from being a fly on the wall to our discussion. Resources Find out more about Michael Bungay Stanier here: Website: www.boxofcrayons.com Michael Bungay Stanier on Amazon Twitter: @boxofcrayons Michael Bungay Stanier on LinkedIn The full transcript Phil Jones: So here we are for another episode of Words with Friends. What is Words with Friends? It’s where I speak with some friends about some words. And today, I have Michael, Michael Bungay Stanier. And we’re talking about coaching. Welcome, Michael. […] - [Jeffrey Shaw: Empathy](https://philmjones.com/words-with-friends/jeffrey-shaw-empathy/): Jeffrey Shaw: Empathy The fantastic Jeffrey Shaw shares his insight into the word “Empathy”. Listen in on our conversation and enjoy learning from being a fly on the wall to our discussion. Resources Find out more about Jeffrey Shaw here: Website: www.jeffreyshaw.com Jeffrey Shaw on Amazon Twitter: @jeffreyshaw1 Jeffrey Shaw on LinkedIn The full transcript Phil Jones: So here we are today for another episode of Words with Friends where I talk about a word with one of my friends. Today, we have the legend that is Jeffrey Shaw. Jeffrey, welcome to the show. Jeffrey Shaw: Hey Phil, it’s great to have […] - [Melissa Agnes: Crisis](https://philmjones.com/words-with-friends/melissa-agnes-crisis/): Melissa Agnes: Crisis The lovely Melissa Agnes shares her insight into the word “Crisis”. Listen in on our conversation and enjoy learning from being a fly on the wall to our discussion. Resources Find out more about Melissa Agnes here: Website: www.melissaagnes.com Crisis Ready: Building an Invincible Brand in an Uncertain World on Amazon Twitter: @melissa_agnes Melissa Agnes on LinkedIn The full transcript Phil Jones: So, here we have it, another episode of Words With Friends. And who do I have today? I have one of my very best friends in the whole entire world. This is Melissa Agnes. Melissa, welcome. Melissa […] - [Drew Tarvin: Funny](https://philmjones.com/words-with-friends/drew-tarvin-funny/): Drew Tarvin: Funny The hilarious Drew Tarvin shares his insight into the word “Funny”. Listen in on our conversation and enjoy learning from being a fly on the wall to our discussion. Resources Find out more about Drew Tarvin here: Website: www.drewtarvin.com Twitter: @DrewTarvin Drew Tarvin on LinkedIn The full transcript Phil Jones: Hello and welcome. We’re back. It’s Words with Friends, and this time I’m here with Drew Tarvin. Hi Drew. Drew Tarvin: Hello. It’s good to be here. I’m excited. Phil Jones: Drew is a friend of mine, and I was wondering why on earth I picked you to talk […] - [Neen James: Attention](https://philmjones.com/words-with-friends/neen-james-attention/): Neen James: Attention The fabulous Neen James shares her insight into the word “Attention”. Listen in on our conversation and enjoy learning from being a fly on the wall to our discussion. Resources Find out more about Neen James here: Website: www.neenjames.com Neen James on Amazon Twitter: @NeenJames Neen James on LinkedIn The full transcript Phil Jones: One of the favorite ways that I get to start some of my days occasionally is to hang out with some of my best friends in the whole entire world. And one of those days is today because I’m hanging out with the delightful, the […] [comment]: # (Generated by Hostinger Tools Plugin)